Customer Services
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Rhino UK Returns Policy
If you are unhappy with your order you may return it to us for a full refund within 7 working days of delivery. Due to the nature of the products we sell however, all items must not have been opened and need to have their original seal in place. If this is not the case we will be unable to accept the goods.
Return the item to us using the returns label included in your order or send to:
Rhino UK (Returns)
Emery Limited
Units 7-11 Romsey Industrial Estate
Greatbridge Road
Romsey
SO51 0AD
Please note that you will be responsible for the costs of returning the items to us unless you have received the item in error or if the item is damaged or defective. Please ensure you keep proof of postage.
If you would like us to arrange for collection of the items for you, please include this in your email – the cost for this within the UK is £10.
A refund will be initiated on receipt of your returned items.
Items That Are Damaged, Defective or Received In Error:
If you have received an item that is damaged, defective or has been received in error please email RhinoUKcustomerservices@emerymailorder.com with details of the problem and whether you would like a refund or replacement.
Any Other Queries
If you have any other queries regarding Rhino UK’s returns policy please email RhinoUKcustomerservices@emerymailorder.com.
Your Statutory Rights
Customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.
To cancel your purchase within the seven-working-day cooling-off period, please email RhinoUKcustomerservices@emerymailorder.com.
Please note that you will be responsible for the costs of returning the items to us unless you have received the item in error or if the item is damaged or defective.
If you would like us to arrange for collection of the items for you, please include this in your email – the cost for this within the UK is £10.
For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: http://www.consumerdirect.gov.uk.